AI Voice for Cliniko That Actually Knows What to Book
Wren answers your calls, triages the patient, finds the right appointment and books it directly into Cliniko.
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Talk to Wren, the AI receptionist for Cliniko
Talk to Wren now. Tell it you've been before, ask for a practitioner, change your mind — it keeps up.
- Patient triage before booking
- Checks Cliniko availability
- Books, reschedules and cancels
- Matches the right practitioner
- Sends call summaries to your team
- Available 24/7
Most AI receptionists answer calls. Wren resolves them
- New or returning patient?
- New problem or follow-up?
- Previous practitioner or first available?
- Which appointment type is actually right?
Wren handles the questions your reception team normally asks before checking availability. So patients don't just get their call answered — they get booked correctly.
Getting an AI to answer “Hello, how can I help?” is the easy part. The difficult part is knowing what should happen next — because patients don't always know what appointment they need.
But your receptionist knows there are more questions to ask.
Wren can follow the reception and booking logic you've defined for your clinic before offering an appointment.
Your AI receptionist for Cliniko
Wren connects your phone reception with Cliniko. When someone calls, Wren can understand what they need, ask the relevant questions and take the appropriate next action.
Because the first available appointment isn't always the right appointment
This is one of the biggest differences between Wren and a generic AI answering service. Wren can be configured to triage callers using the same administrative questions your reception team would normally ask.
New patient or returning patient?
Wren can establish whether the caller has visited your clinic before. That matters because new and returning patients may require completely different appointment types.
A new patient may require:
- an initial assessment
- a longer appointment
- additional information
- a specific practitioner
- a particular treatment pathway
A returning patient may simply need a review. Wren establishes that before looking for an appointment.
Existing problem or something new?
Being an existing patient doesn't automatically mean they need a follow-up. Someone might say:
Wren can determine whether the patient is calling about:
- an existing problem
- a new problem
- a routine follow-up
- a reassessment
- another treatment or service
That information can then determine which appointment type should be offered.
What is the patient calling about?
Wren can ask the patient to briefly explain why they're calling. For example:
Wren uses your clinic's predefined booking logic to decide what questions should come next.
How long has the problem been going on?
Duration can be an important part of your booking rules. Wren can ask:
Your clinic might have different booking pathways for a problem that has lasted:
For example, if your clinic wants musculoskeletal problems lasting more than six weeks to be directed towards a biomechanical assessment, Wren can follow that rule.
Who did they see previously?
Continuity of care matters. If an existing patient has previously seen a particular practitioner, Wren can take that into account. For example:
That helps prevent existing patients being accidentally booked with the wrong practitioner.
From patient problem to the right appointment
Imagine a caller says:
Wren now knows:
- Returning patient
- New problem
- Heel pain
- Present for approximately eight weeks
- Apply the clinic's booking rules
- Determine the appropriate appointment
- Determine the appropriate practitioner
- Check Cliniko availability
- Book
Match patients to the right appointment type
Your patients probably don't understand your Cliniko appointment list. And they shouldn't have to.
You might have:
Then Wren checks availability for the appropriate booking.
Match patients to the right practitioner
Not every practitioner provides every treatment. Wren can be configured around:
- practitioner specialisms
- appointment types
- treatments offered
- clinic locations
- existing patient relationships
- previous practitioners
- patient preferences
- earliest suitable availability
Check availability, book, reschedule, cancel
Check live Cliniko availability
Once Wren knows what the patient needs, it can check appropriate availability. For example:
The patient chooses. Wren continues the conversation. No receptionist needs to call them back.
Book directly into Cliniko
Once the patient chooses their appointment, Wren can complete the booking. No:
- voicemail
- callback
- sticky note
- manual diary entry
- receptionist copying information between systems
The phone conversation becomes the booking process.
Reschedule existing appointments
Patients regularly call because their plans change. Wren can handle configured rescheduling requests.
Wren can help identify the booking, check appropriate alternatives and move the appointment according to your clinic's rules.
Handle cancellations
Wren can also deal with configured cancellation requests. Your clinic controls:
- which appointments can be cancelled automatically
- what information should be collected
- whether specific cancellations need human review
- what happens next
Your Cliniko diary stays more accurate without another routine task landing on reception.
Know when to hand the call to a human
Good automation doesn't mean automating everything. Some calls need your team. Wren can be configured to recognise those situations. It can:
- transfer the caller
- take a message
- collect the relevant information
- flag that reception needs to follow up
AI when it makes sense. Humans when they matter.
Your admin team knows what happened
Every call doesn't disappear into an AI black box. After a conversation, Wren can send your team a call summary.
Depending on your setup, that can include:
- caller name
- phone number
- reason for calling
- new or returning patient
- new problem or existing problem
- reported problem
- duration
- practitioner preference
- previous practitioner
- clinic location
- appointment type
- appointment booked
- appointment rescheduled
- appointment cancelled
- message taken
- escalation required
- follow-up required
So instead of seeing:
your team receives useful context. For example:
Heel pain for approximately eight weeks.
Wren followed the clinic's biomechanical assessment pathway.
Booked Tuesday at 10:30 with James.
New shoulder problem.
Normally sees Sarah.
No suitable appointment with Sarah available this week.
Patient requested a callback.
Your team gets the outcome. Not another voicemail
- Patient calls.
- Nobody answers.
- Patient leaves voicemail.
- Reception listens to voicemail.
- Reception checks Cliniko.
- Reception calls patient.
- Patient doesn't answer.
- Reception tries again.
- Patient eventually calls back.
- Appointment gets booked.
- Patient calls.
- Wren answers.
- Wren triages.
- Wren identifies the appropriate appointment.
- Wren checks Cliniko.
- Wren books.
- Your team receives the summary.
Your Cliniko calendar is online. Your phone reception should be too
You've already invested in getting patients to contact your clinic.
Then the patient picks up the phone. And nobody can answer.
The patient doesn't leave a voicemail. They call somewhere else.
Always on, on the number you already advertise
Answer calls 24/7
Wren doesn't get busy, distracted or overwhelmed. It can answer when your team cannot. Use Wren:
- for every inbound call
- as overflow reception
- after several rings
- outside opening hours
- during lunch
- overnight
- at weekends
Your clinic decides how Wren fits into your reception process.
Keep your existing phone number
Patients don't need to learn a new number. Keep advertising the clinic number you already use. Calls can be routed or forwarded to Wren according to your setup.
For the patient, nothing needs to change.
- They call your clinic.
- Wren answers.
Built around your clinic, not a generic script
Every clinic works differently. So Wren is configured around your processes.
Your treatments
What your clinic offers and the booking pathways associated with each service.
Your appointment types
Which appointment should be used in which situation.
Your practitioners
Who treats what and where they work.
Your locations
How patients should be routed between different clinics.
Your patient questions
The questions your reception team normally asks before booking.
Your triage logic
New or returning? New problem or follow-up? Problem type? Duration? Previous practitioner? Practitioner preference?
Your FAQs
Opening hours. Pricing. Parking. Location. Treatment information. Preparation instructions.
Your escalation rules
When Wren should stop and involve a human.
Designed for Cliniko clinics
Wren is particularly suited to appointment-based allied health clinics including:
Physiotherapy
Identify new vs returning patients, new injuries vs follow-ups and appropriate practitioner availability.
Podiatry
Distinguish routine care from new problems, biomechanical complaints, nail surgery enquiries and other appointment types.
Chiropractic
Handle initial consultations, existing patient appointments and practitioner preferences.
Osteopathy
Book new assessments and existing patient follow-ups without interrupting practitioners.
Pelvic Health
Route callers towards appropriate appointment pathways while escalating conversations where required.
Multi-Disciplinary Clinics
Handle different practitioners, services, locations and appointment types from one reception workflow.
What Wren for Cliniko can do
- Answers calls
- Takes messages
- Answers approved FAQs
- Checks Cliniko availability
- Identifies new vs returning patients
- Identifies new problem vs follow-up
- Uses problem duration in booking logic
- Remembers previous practitioner workflow
- Matches patient to appointment type
- Matches patient to appropriate practitioner
- Books appointments
- Reschedules appointments
- Cancels appointments
- Escalates calls
- Sends admin call summaries
Hear Wren handle a real booking conversation
AI Voice is difficult to judge from screenshots. So don't. Call Wren. Try to book.
From your reception process to Wren going live
We map your reception process
We establish:
We configure Wren
Wren is trained around the workflows your reception team currently follows.
We connect Cliniko
Wren gets the access required to manage the appointment workflows you've approved.
We test real calls
We test scenarios including:
Wren goes live
You choose which calls Wren should answer.
Frequently asked questions
Cliniko AI Voice refers to using conversational AI to manage telephone enquiries for a clinic using Cliniko.
With Wren, callers can do more than leave a message. Wren can be configured to triage the patient, check appropriate Cliniko availability and manage routine appointment workflows.
Yes. Wren can follow administrative triage rules defined by your clinic.
For example, it can establish whether someone is a new or returning patient, whether they're calling about a new or existing problem, how long they've experienced the problem and whether they normally see a particular practitioner.
This information can then determine the appropriate booking pathway.
No. Wren does not replace clinical judgement or provide diagnoses.
It follows the reception, triage and booking rules provided by your clinic. Cases requiring clinical judgement can be escalated to your team.
Wren can be configured to take the patient's previous practitioner into account and ask whether they'd like to see that person again or another suitable practitioner.
Wren can follow your predefined rules to determine which appointment type should be offered based on the information collected during the conversation.
Yes. If duration is relevant to your clinic's booking rules, Wren can ask how long the patient has experienced the problem and use that answer as part of the configured booking pathway.
Yes. Once the appropriate booking pathway has been established, Wren can check relevant appointment availability.
Yes. Wren can handle configured booking workflows directly with Cliniko.
Yes. Configured rescheduling requests can be handled by Wren.
Yes. Wren can manage configured cancellation workflows according to your clinic's rules.
Yes. Your admin team can receive a summary of the conversation and its outcome so they know what happened and whether any follow-up is required.
Yes. Your clinic determines the situations where calls should be transferred or escalated.
Yes. Wren can be configured around your practitioners, services, appointment types, locations and booking rules.
Yes. Wren can ask which location the patient wants and continue the conversation based on the relevant services and availability.
Yes. Wren can answer using information approved by your clinic, including opening hours, location details, pricing information and other routine questions.
Yes. Your existing number can continue to be the number patients call.
No. Wren is an independent AI Voice service designed to work with clinics using Cliniko.
Cliniko remains your practice management system.
Stop sending patients to voicemail
Give them an answer — and the right appointment.